Returns & Refunds
Here you will find information about cancellation, returns, return shipping costs, and refunds. The complete legal cancellation policy remains unaffected and can be accessed separately.
Cancellation and Returns
You can cancel your order within 14 days of receipt. After cancelling, you must return the goods to us within 14 days. Items made to your individual specifications or clearly personalized are excluded from returns. Your statutory warranty rights remain unaffected.
Please return the goods completely and securely packaged. You may examine them to the extent necessary to ascertain their nature, characteristics, and functioning. For use beyond this, and any resulting loss in value, compensation may be due.
Who pays the return shipping costs?
Accessories within Germany
We cover the return shipping costs regardless of the value of the goods. After registration, you will receive a DPD return label.
Bicycles and eBikes within Germany
You bear the return shipping costs. Please contact us before returning the item so that we can coordinate the appropriate shipping method.
Dangerous Goods within Germany
For dangerous goods, particularly loose e-bike batteries, you bear the return shipping costs. Please contact us before shipping to ensure labeling and transport regulations are met.
Returns from Abroad
You will bear the return costs. For bicycles, e-bikes, and hazardous goods, coordination with us is required before returning the item.
Optional Return Label
If you bear the return shipping costs, you can organize the return yourself. For suitable parcel returns, we can – if available for your return country and the item – alternatively provide you with a DPD return label for a fee via our returns portal. The respective costs will be displayed in the returns portal before you select the label.
We do not offer return labels for bicycles and e-bikes. Please contact us before returning the item so that we can coordinate the return transport together. We also cannot provide a label in advance for hazardous goods, especially loose e-bike batteries. Please contact us before returning the item so that we can clarify the suitable transport route and requirements with you. In both cases, you bear the return shipping costs yourself.
Complaint or Error on Our Part
Did you receive the wrong item, is the product defective or was it damaged during transport? Please do not independently book a paid return label, but contact us first. We will review the process and, if a return is necessary, organize the appropriate return transport. We will cover the return costs incurred for this. Your statutory warranty rights remain unaffected.
Please do not send returns freight collect to us.
Return Address
eBike Center Süd
Vogelherd 2
78176 Blumberg
Germany