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Frequently Asked Questions
How long does it take for my order to ship?
The delivery time depends on the respective product. Accessories are usually shipped within 1-3 business days, bicycles and eBikes by freight forwarder. The exact delivery time can always be found on the respective product page.
Can I return my order?
Yes. All orders are subject to the statutory right of withdrawal of 14 days. Further information on the procedure can be found in our FAQs or in the return policy.
What payment methods are available to me?
We offer various secure payment methods, including credit card, PayPal, Klarna, Apple Pay, Google Pay, and, depending on the product, 0% financing and company bike leasing.
Do I get support or advice before buying?
Yes. We'd be happy to advise you personally - by phone, email, or directly in our store. Our goal is to help you find the right product for your needs.
Can I pick up my order in-store?
Yes. You can pick up your order free of charge at our store in Blumberg. As soon as your order is ready, we will inform you by email.
Any more questions? Click here for our FAQs.